STUDIO POLICIES AND ETIQUETTE


RESERVATIONS

To ensure a smooth studio check-in process, we highly recommend creating a Tone House account and booking your training sessions online.

7-DAY ADVANCE BOOKING

7-day advance booking opens every Sunday at 4 PM, and sessions will only be available to advance book for the subsequent 7 days, Tuesday – Monday.

*Policy does not apply to Tone House All Star Pass holders (aka monthly unlimited members). All Star Pass holders will continue to be able to advance book sessions beyond the 7-day periods.

CANCELLATION POLICY

PLEASE CANCEL AT LEAST 12 HOURS IN ADVANCE OF YOUR SCHEDULED CLASS TIME TO AVOID LOSING YOUR CLASS CREDIT.

Late cancellations and no shows will result in a forfeiture of a class credit in your account.

To early cancel a class, please log into your account and click the early cancel button, or call Tone House during normal business hours (voicemails after hours will not be honored), and we will gladly assist you.

All Star Pass Holders (aka monthly unlimited members) will be assessed a cancellation fee of $40 per incident for any late cancellations or no shows.

WAITLIST POLICY

PLEASE PURCHASE A CLASS OR PACKAGE BEFORE SIGNING UP ON THE WAITLIST.  If you are moved off the Waitlist into a class and don’t have any class credits, a single class pass will be automatically charged to your credit card on file to hold the reservation.

If your preferred class time is completely booked, we definitely recommend placing yourself on the Waitlist.  As spots open up, they are assigned to Waitlisted clients in the order in which they are registered on the Waitlist.  **PLEASE NOTE: We assume you will want to attend every session you are Waitlisted for, and it is entirely your responsibility to monitor all your reservations, including your Waitlisted ones.

If a spot becomes available, you will receive notification from Tone House via email and/or phone confirming your automatic enrollment.  If you are still on the Waitlist and have not moved off it at the start of class, your class credit remains in your account.  If you are no longer interested in a class for which you are on the Waitlist, please promptly remove yourself from it either online or by calling the studio during normal business hours to avoid losing your class credit (should you be moved into the class).

CLASS RESERVATIONS CANNOT BE INTERCHANGED

If you are scheduled for one class and also receive a spot from a Waitlisted class, please cancel one of them at least 12 hours prior to the class start time to avoid being double charged.  If you are scheduled for a class that you cannot attend and it is past the 12-hour cancellation window, you forfeit that class credit and are not allowed to switch to an opening in another class or Waitlisted class in the hopes of saving that credit.

Walk-ins are welcome.  Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins.  Priority will be given to any Waitlisted clients that also show up in an attempt to fill a last-minute spot.  Your account will be charged immediately upon confirmation of a spot in class.

All Star Pass Holders (aka monthly unlimited members) will be assessed a $40 no show fee if they are moved off the Waitlist, fail to early cancel, and do not show up for class.

PURCHASE & REFUND POLICY

Class and Coach assignments are subject to change. Pricing and package expiration dates are subject to change without notice.  Class packages are non-transferable and non-refundable.

Single classes expire 30 days from date of purchase. 5 class packages expire 2 months from date of purchase.  10 class packages expire 3 months from date of purchase.  20 class packages expire 6 months from date of purchase. 50 class packages expire 1 year from the date of purchase.  The All Star Pass (aka monthly unlimited members) expire 30 days from date of purchase.

For health and safety reasons, all pass options are limited to 1 class per day, and class participants must be 18 years of age or older (unless otherwise noted).

MEDICAL FREEZE POLICY

If you have an existing class package and an extenuating injury or medical condition arises that prevents you from attending Tone House, we are able to freeze your package, so long as you provide an appropriate doctor’s note indicating the length of time you are advised not to partake in intense physical activity.  To initiate the freeze, please email your request and attach your doctor’s note to info@tonehousenyc.com or speak to a Studio Manager in person.

WAIVER & RELEASE

By registering at Tone House, you acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise. You further acknowledge that Tone House strongly recommends that you consult with your physician prior to training.  You acknowledge that you are fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to, abnormal blood pressure, fainting, heart attack or death. You assume all risk for your health and well being, and fully release and hold harmless for any responsibility, cost or damages Tone House Fitness LLC d/b/a Tone House, its instructors, members, and employees.  You acknowledge that your agreement to this release applies to each time you visit Tone House. You hereby acknowledge that you, and any minor under your care, have voluntarily chosen to participate. You assume all risk for your health and well being, and that of any minor under your care, and fully release Tone House Fitness LLC d/b/a Tone House from all liability.

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